COVID-19 RESPONSE – WHAT WE ARE DOING

During these uncertain times, we here at Best Collision are taking into effect all the safety precautions necessary to ensure that your repair experience can be as seamless and safe as possible. Learn about the changes we are making for the safety of everyone during these changing times.

SAFETY PRECAUTIONS

We are taking all the required safety precautions to ensure the safety of all our cast members and guests. We are requiring that all cast members and guests wear a face covering as well as practice social distancing while conducting business in the Best Collision center. All of our cast members from office staff to technicians will be utilizing gloves while working on your vehicle. We are also sanitizing high-touch areas throughout the office and the shop multiple times a day. We will sanitize your vehicle at the start of repairs as well as prior to final delivery so that you have piece of mind that your vehicle is safe and disinfected. Feel free to reach out to us with any questions or concerns – we are here to help! 

ON-THE-SPOT APPRAISALS

If you are looking to get an estimate for damage to your vehicle but are uncertain about the appraisal process during this time we are still available for on-the-spot appraisals. When you arrive at Best Collision center, you may call us and let us know that you are looking for an appraisal on your vehicle. One of our licensed appraisers will meet you outside to conduct the inspection. Once the appraiser completes a full inspection of your vehicle using photos and written documentation you can wait in your car while we prepare the estimate! Best Collision Safety practices are key to keep you and the cast safe. The appraiser will bring the final copy out to you and answer any additional questions you may have using social distancing measures and face coverings. Come by for an estimate today!

DROP-OFF/PICK-UP PROCESS

We are making changes and offering many different alternatives to our drop-off and pick-up procedures due to these current times. When you schedule certified collision repair at the Best Collision center, we will offer to have any authorization paperwork or insurance documents sent via e-mail or fax so that there is no need for signatures when you arrive. When you arrive for your appointment you may call us to let us know that you are at the facility and you may stay in your vehicle while we confirm rental status if needed. Once the rental company arrives they will review the contract with you in full and conduct a physical inspection of the rental with you outside. Once all documents are complete and rental agreement is finalized you can leave your keys in our drop-box located right on the front steps of Best Collision center. 

When your vehicle is complete, you can pay your balance via credit or debit over the phone and we can provide a receipt via e-mail or standard mail. Best Collision Safety is most important. If you prefer to pay with a different method, you may still due so upon pick-up using a face covering and following the rules of social distancing. You may call us upon your arrival to pick-up your vehicle and we can leave your keys inside your vehicle as well as any receipts or documents pertaining to your repairs. Feel free to reach out to us with any questions or concerns regarding the drop-off or pick-up processes.

WILL THESE CHANGES AFFECT MY REPAIRS?

We are adapting to all of the recent changes due to the pandemic and we have prepared ourselves to serve our guests with the same high quality and efficiency as always. We have highly-trained technicians that are ready to tackle your repairs and friendly office staff to help you through the repair process and answer any questions you may have. We are dedicated to bringing your vehicle back to pre-loss condition and doing so in a timely fashion because we know getting you back on the road is important! We can also update you throughout the process via text or e-mail if preferred, otherwise we will give you a call with a status update. Give us a call to schedule your repairs at Best Collision today!

Written By Christy the Best

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